Refund & Cancellation Policy

Cancellation before work starts

A project cancelled in writing before work has started is refunded in full: 100% of the amount paid is returned. "Work has started" means the first task of the first milestone has been taken up, which is confirmed to the client in writing when it happens.

Cancellation after work starts

Once work has started, a refund covers only the milestones that have not been started. Milestones that are complete, and work in progress on the current milestone, are charged in full and are not refundable, because the deliverables and the time spent on them cannot be returned.

On cancellation, a written statement is shared showing the milestones completed, the work in progress, the amount retained and the amount being refunded. Deliverables for the milestones that have been paid for are handed over.

Digital products and applications

Applications and digital products listed under the /apps section of this website are delivered immediately and cannot be returned, so payments for them are not refundable once the download, the licence key or the access has been delivered. The exception is a product that does not work as its page describes and cannot be made to work: in that case the full amount is refunded on request within seven days of purchase. Purchases made through the Apple App Store or Google Play are governed by that store's own refund policy and must be requested there.

Where a refund does not apply

A refund is not available in the following situations:

• Work that has already been completed and handed over.
• A project stalled because the client did not provide the content, access, feedback or approvals the work needed, after two written reminders.
• A change of mind about a deliverable that matches the scope that was accepted in writing.
• Third-party costs already paid on the client's behalf, such as developer account fees, domain names, hosting or paid APIs.
• Payment gateway or bank charges already incurred on the original payment.

How to request a refund

Send a refund request by email to vishalchaubey0011@gmail.com from the email address used for the project, with the invoice number or the payment reference, the date of payment and the reason for the request. Every request is acknowledged within two working days and a decision is given in writing within five working days.

How a refund is processed

An approved refund is processed within 5 to 7 working days and is returned to the original payment method through Cashfree Payments. Refunds are never sent to a different account or by a different route. How long the amount takes to appear after it has been sent depends on the bank or card issuer, and is usually a further three to five working days.

Contact

Questions about this policy can be sent to Vishal Kumar Chaubey at vishalchaubey0011@gmail.com.